All rights on the contents of the pages of the site, such as by way of example texts, animated sound sequences and in general any and all data, as well as its architecture are reserved in accordance with current legislation on intellectual property. Reproduction on paper or computer media of the site and the elements contained or reproduced is permitted, provided that such reproduction is strictly limited to personal use, excluding any other use for advertising and / or commercial purposes. The user cannot modify, duplicate, distribute, transmit, create derivative works, transfer or sell information obtained by browsing this site. This site (hereinafter, the “Site”) is owned by Ventitré srls (hereinafter, “Ventitré srls”), with registered office in via Perugia 23 – 83035 Grottaminarda (AV), VAT number 02859330645.
Conclusion of the contract and acceptance of the general conditions of sale
If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes unrelated to any business or professional activity carried out, or does not make the purchase by indicating a VAT number in the order form), the contracts concluded with Ventitré srls by accessing the Site are governed by Legislative Decree 6 September 2005 n. 206 (Consumer Code). Ventitré srls also complies with the obligations deriving from Legislative Decree 9 April 2003 n. 70 (Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce).
The contract stipulated between Ventitré srls and the Customer must be considered concluded when the order forwarded by the Customer – in compliance with the purchase procedure indicated on the Site – reaches the address of the Site. The order sent by the Customer will be binding for Ventitré srls only if the entire purchase procedure has been completed regularly and correctly, without any indication of error messages by the Site. Ventitré srls is not liable for malfunctions depending on the data transmission network manager.
By forwarding the order to Ventitré srls, the Customer acknowledges and declares to have read all the information provided to him during the purchase procedure and to fully accept the general conditions of sale (flag obligatory atorio before placing the order).
How to purchase
The Customer can purchase the products in the catalog of the Site at the time of placing the order, as described in the relevant technical-information sheets or agree in writing (by post or email) with Ventitré srls the order of a product with customized characteristics. For the products in the catalog, the order can only be placed if they are indicated as available. In any case, the products on the Site are offered until their availability is exhausted. The image accompanying the description of a product may not be perfectly representative of its characteristics, but differ in color, size, accessory elements in the figure. The technical information to support the purchase is provided by the manufacturers and must be understood as simple generic information material. The Customer is invited to contact Ventitré srls via email for any further information or clarification on the characteristics of the product to be purchased.
Correct receipt of the order is confirmed by Ventitré srls by means of an e-mail communication sent to the e-mail address indicated by the Customer when placing the order. The confirmation communication will contain the identification number, the date and time of the order, the indication of the products purchased, the relative price, the delivery costs and any cash on delivery, the data provided by the Customer for billing and for delivery, the payment method chosen by the Customer and a summary of the general conditions of sale. The Customer must immediately check the content of the communication and immediately report any errors or omissions to Ventitré srls. The shipment of the products contained in the order will take place within 14 working days of order confirmation.
Methods of payment
Advance Bank Transfer.
In case of payment by Advance Bank Transfer, the order ordered by the Customer will be kept busy until receipt of proof of bank transfer, to be sent to Ventitré srls no later than 3 working days from the date of order acceptance. The dispatch of the order will take place only upon The actual crediting of the amount due to the c / c indicated, which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be considered automatically canceled.
The purpose of the bank transfer must include:
I) the order reference number;
II) the date of execution of the order;
III) name and surname of the order holder.
In case of payment by Postal Bulletin, the Customer’s orders will be kept busy until proof of payment has been made, to be sent to Ventitré srls (via e-mail) no later than 3 working days from the date of acceptance of the order. The dispatch of the order will take place only upon the actual crediting of the amount due to the account of Ventitré srls which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled.
The reason for payment by postal order must include the order reference number.
Delivery methods and costs
Ventitré srls for all products on sale accepts orders only with delivery to be made in the Italian territory.
For each order placed on the Site, Ventitré srls issues an invoice for the goods shipped, sending it by e-mail or post to the holder of the order, pursuant to art.14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after it has been issued.
Delivery costs are charged to the Customer, to the extent indicated in the order receipt. The payment of the goods by the Customer will be made using the method chosen at the time of the order.
For the delivery of the goods, the presence of the Customer or his / her representative is required at the address of the recipient indicated in the order. The goods will be delivered packaged, unless explicitly stated otherwise in the order receipt notice. Upon delivery of the goods by the Courier, the Customer is required to check:
I) that the number of the product (s) and / or packages delivered corresponds to what is indicated on the transport document (DDT) ;
II) that the packaging is intact, not damaged or otherwise altered, even in the closing materials. Any damage to the packaging and / or the product or the mismatch in the number of the product (s) or packages or information must be immediately contested, placing a written control reserve on the Courier’s proof of delivery. Once the Courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
The times established for the delivery of the goods must be considered indicative.
If he is unable to deliver the goods ordered following its unavailability, even temporary, Ventitré srls will promptly notify the Customer by e-mail or by the telephone number indicated by the customer on the order. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from receipt of the purchase order.
All products sold by Ventitré srls are covered by the manufacturer’s legal guarantee for lack of conformity, as per articles 128-135 of Legislative Decree no. 206/2005. To take advantage of the legal guarantee assistance (of the Manufacturer), the Customer must keep the invoice that he will receive by e-mail.
The legal guarantee in favor of the Consumer Customer covers the lack of conformity, existing at the time of delivery of the well and is exercised exclusively through direct assistance from the Manufacturer.
Any complaint must be sent by e-mail to the e-mail address email@example.com
Ventitré srls is not responsible for the work of third parties who, as autonomous auxiliaries, intervene in the management or execution of payment operations, delivery of goods and in any other operation related to the execution of contracts concluded through the Site .
Ventitré srls is also not responsible for any repairs and / or modifications made by the customer or third parties to the products sold.
Ventitré srls declines all responsibility for the improper use and / or incorrect maintenance of the products sold that could cause direct or indirect damage to property and / or third parties.
Ventitré srls declines any responsibility for the disposal of the products sold when this is not operated in accordance with the law, causing direct or indirect damage you to things and / or to third parties.
The processing of personal data provided by the customer to Ventitré srls takes place in compliance with the “Code regarding the protection of personal data” and with Recommendation no. 2/2001 for the protection of personal data adopted by the European Authorities on 17 May 2001 to identify some minimum requirements for the collection of personal data online and, in particular, the methods, timing and nature of the information that the owners of the processing must be provided to users when they connect to web pages, regardless of the purpose of the connection.
The personal data provided by users who submit requests for sending information material (newsletters, answers to questions, advertising material, promotional material, etc. .) and / or documentation (e.g. contractual text) are used in order to perform the service or provision requested.
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they are been collected. Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.
Your data will in no case be disclosed but may become known to the employees and / or collaborators of Ventitré srls, as well as to the data processor, expressly indicated at the bottom, to whom any request or clarification relating to everything connected with the processing of your personal data may be directed.
Rights may be exercised against the same manager. referred to in Article 7 of the Code, such as, in particular, the right to know the existence or otherwise of personal data, their origin as well as the logic and methods of treatment; the right to obtain the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, the updating, rectification or, if you are interested, the integration of the data and the attestation that said operations have been brought to the attention of those to whom said data had previously been communicated; the right to object to the processing of data for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication or, for legitimate reasons, to oppose the processing of data, even if pertinent to the purposes of the collection.
Responsible for the processing of personal data is Mr. Guido Annicchiarico Petruzzelli, as legal representative of the company, with address at the registered office as indicated above.
The Customer authorizes Ventitré srls to processing of personal data pursuant to art. 13 of Legislative Decree 196/2003.
Right of withdrawal
Pursuant to art. 64 of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes unrelated to any business or professional activity carried out, or does not make the purchase by indicating a VAT number in the order form), has right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following articles.
To exercise the right of withdrawal, the Customer must send Ventitré srls a communication to that effect , within ten working days from the date of receipt of the goods. This communication must be sent by registered letter or certified mail type PEC, with acknowledgment of receipt, addressed to: Ventitré srls – via Perugia 23 – 83035 Grottaminarda (Av), again within the aforementioned term of ten working days. In this case, the withdrawal must be confirmed by the Customer by registered letter with acknowledgment of receipt, strictly within 48 hours following the forwarding of the communication by fax or e-mail.
Once registered letter with acknowledgment of receipt has been received. receipt, the Ventitré srls company will communicate to the Customer – by e-mail – the address to which to ship the goods to be returned and the return authorization number to be indicated on the appropriate return form, which must be attached to the product. The Customer must send the product carefully packaged in its original packaging, avoiding damaging it with adhesive labels or other and complete with everything originally contained, to the address communicated. The shipping costs for returning the goods are charged to the customer. The shipment by the Customer must be made by courier within ten working days of the communication to the Customer, by e-mail, of the address to which the goods are to be shipped and the return authorization number. The shipment, up to the certificate of receipt on the part of the company, is under the responsibility and risk of the Customer. Upon receipt of the goods, the Ventitré srls company will verify their integrity and refund the customer the amount of the purchased product, excluding transport costs.
The refund will be made using the same payment method used to make previously the order within thirty days of receipt by Ventitré srls of the registered letter of withdrawal, if the goods have been sent by the Customer within ten working days following the communication to the Customer, by e-mail, of the address to which carry out the shipment and the return authorization number and if the goods have arrived intact at the address indicated by the company Ventitré srls.
The right of withdrawal can be exercised only with regard to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product. The right of withdrawal cannot be exercised in relation to customized products or which, by their nature, cannot be returned or are liable to deteriorate or alter. The purchased product must be returned intact and in its original packaging, complete in all its parts (including the packaging and any documentation and accessory equipment: manuals, cables, etc …). In all cases, the affixing of labels or adhesive tapes directly to the product should be avoided. In case of damage to the goods during transport, Ventitré srls will notify the Customer of the incident (within five working days of receipt of the product in its warehouses), to allow the Customer to promptly file a complaint against the Courier chosen by him and obtain reimbursement of the value of the product (if insured by the Customer). The Ventitré srls company is not liable for damage, theft or loss of products returned by uninsured shipments at the expense of the Customer.
The right of withdrawal lapses in the event of a defect in the substantial integrity of the returned goods, and so by way of example. in case of:
I) lack of original packaging;
II) absence of integral elements of the product (accessories, manuals, parts, …);
III) damage to the product for various reasons from its transport;
IV) abnormal state of conservation.
In the event of the Customer forfeiture of the right of withdrawal, Ventitré srls will return the purchased product to the Customer, charging the shipping costs to the Customer.